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Implementing a Customer Relationship Management (CRM) system presents several challenges that businesses must navigate to achieve success. A major hurdle is integrating the CRM with current systems and workflows, which can be complex and time-consuming. Employees may also face a steep learning curve, leading to slower adoption and reduced productivity in the short term. Tailoring the system to fit specific business requirements, along with addressing data security and privacy concerns, adds to the difficulty. However, with thorough planning, adequate training, and continuous support, these challenges can be overcome, allowing the CRM to deliver enhanced customer management and drive business growth.
